Discover more in our FAQ
Have a question? Check out the common FAQs below. If nothing answers your question, feel free to reach out to us here.
General
Where are you based?
Where are you based?
We’re proudly based in Singapore. All our pieces are exclusively designed and manufactured in-house.
My order
Can I cancel my order?
Can I cancel my order?
Once an order is placed, it’s considered final - no cancellations, sorry love 💔 If you run into any issues, drop us an email at withlove@keepforluck.com and we’ll do our best to help.
Can I exchange sizes?
Can I exchange sizes?
We don’t offer direct exchanges at this point in time. But don’t worry - you can return your item for store credits and place a new order for the size you need. You may refer to our return & exchange policy here.
What if I received the wrong or a defective item?
What if I received the wrong or a defective item?
We hope this never happens, but just in case:
- Contact us within 7 working days (SG orders) or 12 working days (international orders) upon receiving your item.
- Email us at withlove@keepforluck.com with your order number + clear photos of the defect/issue OR the incorrect item received.
Items reported after this timeframe will no longer be eligible for return or exchange.
Can I return my item?
Can I return my item?
Yes, as long as your return meets our requirements. You may refer to the full deets in our return & exchange policy here.
What if I need to change my order?
What if I need to change my order?
Once your order is placed, we can’t make any changes, so give your cart a final look before checking out!
How can I edit my shipping address?
How can I edit my shipping address?
Please make sure your shipping address is correct before placing your order. If you made a typo, email us ASAP at withlove@keepforluck.com. If your parcel has already been processed, we won’t be able to work our magic.
Promo-codes
What if I didn't utilise my promo-code?
What if I didn't utilise my promo-code?
Please use your code before it expires, we won’t be able to backtrack it! Oh and don’t forget to check and apply your discount codes before check-out too. Discount differences can’t be compensated after checkout.
Customer Support
What if I didn't utilise my promo-code?
What if I didn't utilise my promo-code?
Need help with your order?We got you! Just email us at withlove@keepforluck.com and we’ll take care of it. Our usual response time is 2–3 working days, or 3–5 working days during peak seasons.
Products & Sizing
Why are there slight differences in measurements or prints?
Why are there slight differences in measurements or prints?
No, two pieces are ever 100% identical. We strictly make sure each piece goes through quality checks, but small variations are inevitable - please allow up to 0.5” - 1” difference in measurements. There will be print variations but it doesn’t affect the overall fit or look of the piece, and we’d like to think of them as part of the charm.
How do I know my size?
How do I know my size?
Check our size chart for measurements + material stretchability. Still unsure? Drop us a DM on IG or email us your stats (PTP, waist, hips, height) and we’ll recommend the best fit.
Will my delivery be on time?
Will my delivery be on time?
We ship with trusted third-party couriers. Once your parcel leaves us, it’s in their hands. Delays can happen (especially during peak seasons), so keep an eye on your tracking link or check in with the courier directly for updates. We know the wait isn’t fun, so thank you for being patient!
Are your items true to size?
Are your items true to size?
Yes, our pieces are true to measurements. But everybody is different and we’re constantly refining our fits to flatter more shapes.
Shipping
Do you ship internationally?
Do you ship internationally?
Right now, we only ship within Southeast Asia. More destinations are coming soon.
What are your shipping charges?
What are your shipping charges?
For the latest shipping rates, please see our Order & Delivery page.
